已經下單？ 你可以隨時查詢訂單狀態，輸入訂單編號及電郵即可查看最新物流記錄。
Already ordered? Track your order — live carrier status, no account needed.
When you place an order on SVICloud TV in-stock items leave our shipping facility within 1 to 2 business days from your order being placed, Monday through Friday excluding public holidays. TV boxes are stocked in depth and normally ship the same or next business day. Accessories occasionally run down between shipments; if an accessory on your order is short, we send the box straight away and follow with the accessory rather than holding the whole order. If you have any questions regarding the shipping date or specific shipping needs, please contact us directly or email us at shop@svicloudnet.com.
Public holidays in your country can add a day or two at the delivery end, and an order will not leave us while a payment authorisation is still pending.
WHAT SHIPPING METHODS ARE AVAILABLE?
We ship worldwide, sending your order from whichever of our warehouses can reach you soonest. Orders placed with a free shipping promotion will be shipped via a shipping carrier of SVICloud TV’s choice (eg. DHL/Fedex/Postal). Free shipping promotions are subject to limitations in certain locations (eg. remote areas as defined by courier companies).
DELIVERY SPEED
TV boxes are sent by express courier and typically arrive in 3–6 days, with tracking from dispatch to delivery. Accessories ordered on their own are sent on a standard tracked service, typically 6–12 days. Accessories ordered together with a TV box ship in the same parcel, on the same express service.
Transit times are estimates from the date of dispatch and exclude customs delays and remote-area surcharges (see below).
WHAT LOCATIONS DO YOU SHIP?
Generally, we offer worldwide delivery for all the products on SVICloud TV.
SHIPPING TO REMOTE AREA
Couriers charge a surcharge on addresses they classify as remote, and that surcharge is not included in the shipping cost shown at checkout or in any free-shipping offer. If your address is one of them we will email you the exact amount before dispatch.
If you are unsure whether the couriers treat your address as remote, DHL and FedEx both publish remote-area lookups on their own websites. If you are unsure, please feel free to contact us at shop@svicloudnet.com, and we will check for you. You are also welcome to give us a different delivery address that the courier does not treat as remote.
WHAT IS SVICloud TV'S RETURN POLICY?
Please visit our Return Policy page for more details.
PARCELS THAT COME BACK
A courier will return a parcel to us if nobody is available to sign for it or the address turns out to be incomplete. We will email you to arrange a second delivery. SVICloud TV would reserve the rights for charging any additional cost or expenses incurred from such arrangement.
If you are unable to collect your products within 30 days after shipping completed email is received; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we will cancel Your Order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided or your failure to receive the Products. No refund will be issued. SVICloud TV would reserve the rights for claiming any pending payments or corresponding expenses incurred due to such cancellation.
DAMAGED ITEMS IN TRANSPORT
If there is any damage to the packaging on delivery, contact us immediately at shop@svicloudnet.com via email.
ANYTHING ELSE
Shipping charges and delivery estimates are those shown at checkout when you place your order. If you have any questions about the delivery and shipment or your order, please contact us at shop@svicloudnet.com or message us on WhatsApp at +1 725 348 0021.
SVICloud TV reserves all rights and final decision in case of dispute.